VAS Technical Supervisor

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VAS Technical Supervisor

 

CORE RESPONSIBILITIES
• Provide L1 & L2 level maintenance support for all VAS network elements.
• Implement project related activities within the VAS setup
• Implement rollout change requirements including but not limited to Short code changes, USSD service codes, SMS routing requests and other service requests on the VAS platforms
• To deliver new services and improve on existing services
• Provide clear communication through presentations or other informal sessions to business stakeholders on issues related to the VAS setup
• Engage vendors and other departments in resolution of issues
• Participate in knowledge transfer sessions to other VAS team members
• Monitor the performance of VAS system vendors during 3rd level issue escalation and provide necessary feedback to management regarding performance and propose ideas for improvement of standards
• Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
• Timely incident handling and coordinate with system vendors for prompt resolution Perform regular monitoring of VAS systems to ensure alarms are attended to or escalated and resolved timeously.
• Ensure accurate planning and adherence to project schedules, manage internal and external teams and communicate status to all stakeholders
• Provides technical leadership and/or business expertise to subordinates and peers on technical complexities of assigned projects Participates in the evaluation of new and existing software products.
• Provide corrective and preventive maintenance to VAS platforms.
• Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve VAS platforms.Perform testing, debugging, troubleshooting and deployment of applications/services to ensure their quality.
• Review and update training manuals for new or modified equipment, operating systems and software.

 

ACADEMIC QUALIFICATIONS
• University degree in telecommunications or computer science5+ years’ technical experience in Telecom industry
• Able to extract implementation requirements and details from a high level request description
• Able to do follow up and communicate feedback effectively
• Experience with working with trouble ticketing systems
• Presentation & Communication skills
• Knowledge sharing Unix/Linux/Solaris system administration skills Shell and DB SQL scripting Databases : MySQL, Oracle and MSSQL
• Good knowledge in GSM, SS7, SIGTRAN, SIP, TCP/IP, Diameter, SMPP, Web service Ability to work independently, with a sense of urgency and integrity.
• Ability to work under stress, and with tight timelines
• Creative, flexible, able to use own initiative to solve problems

 

WORK EXPERIENCE
• Knowledge in Oracle Database and IP transmission Experience in handling 3G support projects Proven VAS experience in VAS platforms

CORE COMPETENCIES
• Excellent in oral and written communication skills
• Demonstrated stable proven Planning skills.
• Independent and with good work attitude with high level of integrity

More details

Name Full Details
Job Category InformationTechnology
Industry MiningoilGas
Qualifications University degree in telecommunications or computer science5+ years’ technical experience in Telecom industry
Experience Knowledge in Oracle Database and IP transmission Experience in handling 3G support projects Proven VAS experience in VAS platforms
Company Name TIGO
Apply To TIGO
Address none
CITY Daressalaam
Country Tanzania
Email https://www.tigo.co.tz/careers
Deadline after 2 weeks

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Ad ID : 8006
3621 Views

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Ajira Zetu (1513)
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VAS Technical Supervisor

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